Refund Policy

Your musical satisfaction is our top priority. Please review our comprehensive policy covering refunds, exchanges, and our exceptional Life Time trade-up program.

Refund Policy: All purchases made at Brigham Larson Pianos are final, reflecting our commitment to quality and your musical happiness. We understand unique situations may arise, and authorized returns are evaluated at the discretion of Brigham Larson Pianos. If approved, returned items will incur a 10 percent restocking fee and associated delivery costs. Prior to processing a return, our skilled technicians will meticulously inspect the instrument for any potential damage. Any determined damage will be factored into the restocking fee and delivery charges before the return is scheduled for pick-up.

Trade-Up Program: We are here to support and encourage the future of your musical journey with our exceptional life time trade-up program. As your needs evolve, we're here to support your growth:

  • Acoustic Pianos: Enjoy a lifetime trade-up value of 100%, empowering you to upgrade to a higher-value piano at any time.
  • Digital Pianos: Benefit from a 100% trade-up value within the first two years from your original purchase.
  • Acoustic Pianos with Player or Silent Systems: Access a generous 70% trade-up value for the duration of your instrument's lifespan.

For further insights into our trade-up program and how it can elevate your musical experience, reach out to us at info@brighamlarsonpianos.com.

Deposits: Secure your dream piano with ease by placing a deposit. With approval from our management, deposits provide a reservation period of up to 7 days or more. This thoughtful option grants you ample time to finalize your decision and make an informed choice.

At Brigham Larson Pianos, your musical satisfaction is our commitment. Thank you for choosing us as your partner in your musical journey.

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